We communicate with our customers throughout the repairs. We explain the repair process. We think of our customers as family.
We get it. It was most likely an accident or an unpleasant experience that brought you to Graham Collision in the first place. But we want to flip the script on what you expect from a collision repair center and make your experience with Graham Collision one that you’ll remember and tell your friends and family about. Graham Collision is I-Car Gold Class Certified. What does that mean to you? You have the peace of mind knowing that our technicians have received the highest role-relevant training achievement as recognized by the collision repair industry. Start there - Then, know that we’ll handle all of the insurance paperwork, claims processing, adjustments if needed and we’ll keep in constant contact with you throughout the repair process of your vehicle.
Getting started. Contact Graham Collision to schedule an appointment (drive-ins are welcome) for your estimate. If you haven't yet contacted your insurance company, we will be happy to assist you with that process and will even help arrange a rental vehicle should you need it.
We'll thoroughly wash your vehicle prior to the inspection so we can see every detail of your vehicle to provide the proper estimate. With your quote in hand, we'll confirm information and accuracy with your insurance company and schedule a time for your vehicle to be repaired.
The repair process begins. Our I-Car Gold Class professionals will repair your vehicle, providing you with real-time correspondence via text or e-mail throughout the repair process. If, during repair, we uncover additional areas that need attention, we'll contact your insurance provider to revise the claim.
Time for delivery. Thank you for trusting Graham Collision with your safety. We'll return your vehicle with a thorough exterior wash and clean and our service advisers will walk through the delivery with you to ensure nothing less than you complete satisfaction.
515-278-1243
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